Privacy Policy
Effective Date: 6/22/25
Welcome to VA Bear (https://vabear.app), owned and operated by VA Bear LLC ("Company," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website and services.
1. Information We Collect
We collect the following types of personal information:
a. Personal Identifiers
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by Stripe)
b. Commercial Information
- Services purchased or considered
- Job or service history (e.g., VAs hired or applied to)
c. Internet or Network Activity
- IP address
- Device type
- Browser information
- Cookies and tracking data
- Pages visited and time spent on site
d. Professional or Employment Information
- Resumes and job application details (for VA applicants)
- Business information (for companies hiring VAs)
2. How We Use Your Information
We use your data to:
- Provide and improve our services
- Process payments through Stripe
- Facilitate communication between VAs and businesses
- Send you platform updates, job notifications, and important service information via email
- Personalize your experience
- Comply with legal obligations
3. How We Share Information
We do not sell your personal data.
We may share your information with:
- Stripe (for secure payment processing)
- Virtual assistants or businesses you interact with
- Service providers (e.g., analytics, hosting, email services)
- Legal authorities if required by law or subpoena
4. Your Privacy Rights (California Residents)
Under the CCPA/CPRA, California residents have the right to:
- Request to know what personal information we collect
- Request to delete personal information
- Request to opt out of any sale of personal information (we do not sell data)
- Request to correct inaccurate personal information
- Request information about data sharing practices
To exercise your rights, email alfred@vabear.app with the subject line "CCPA Request."
We will verify your identity before processing requests and respond within the required 45 days.
5. Data Retention and Security
We retain your data as long as necessary to fulfill business and legal obligations.
Security measures include:
- SSL encryption
- Secure data storage
- Access controls
- Stripe's PCI-compliant payment systems
6. Email Communication
By using VA Bear, you agree to receive transactional and service-related emails from us. These may include job alerts, updates about your account, responses from businesses or virtual assistants, and system notifications. You may also receive occasional promotional emails, which you can unsubscribe from at any time by clicking the "unsubscribe" link at the bottom of the message.
7. Cookies and Tracking
We use cookies and third-party tools (like Google Analytics) to enhance your experience. You can disable cookies in your browser settings.
8. Stripe Payments
We use Stripe for payment processing. Stripe collects personal information as a separate controller. See their privacy policy at: https://stripe.com/privacy
9. Children's Privacy
VA Bear is not intended for children under 13. We do not knowingly collect data from minors.
10. International Users
Our platform is operated in the United States. By using our services, you consent to your information being transferred to and stored in the U.S.
11. Changes to This Policy
We may update this Privacy Policy. When we do, we'll update the effective date above and notify users if legally required.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
VA Bear LLC
Email: alfred@vabear.app